Frequently Asked Questions (FAQs)
Important: Guests of Amor de Mer receive a welcome guide by email prior to arrival with a hard-copy book version available at the villa with information like house rules, property information, activities, best places for dining, etc.
1. Booking & Availability
How can I check the availability of the villa?
You can check the availability by entering your preferred dates on our website's booking calendar.
How do I make a reservation?
You can book directly through our website, Airbnb, VRBO, by contacting us via phone, or by sending an email inquiry.
What is the minimum stay requirement?
The minimum stay varies by season. Generally, it is 3 nights minimum, but please check the booking calendar for specifics.
Do I need to pay a deposit to reserve the villa?
Yes, a 50% deposit is required to confirm your reservation.
Do I need to pay a security deposit?
Yes, we pre-authorize a USD $1,000 security deposit for damages, which is refunded to you within 7-14 days after checkout, provided no damages are found.
What forms of payment are accepted?
We accept major credit cards through our payment processor.
2. Villa Amenities & Features
What amenities does the villa offer?
The villa includes a private infinity pool, oceanfront views, steps down to private waterfront, fully equipped kitchen, private gym, Wi-Fi, air conditioning, and more.
Is the villa pet-friendly?
Pets are allowed at the villa. Please check with us for specific requirements.
Is daily housekeeping available?
Yes, daily housekeeping is available upon request. Rental rates include 2 housekeepings per seven (7) night stay.
Is there a private chef or catering service available?
Yes, a private chef or catering service can be arranged. Additional charges apply.
3. Check-In & Check-Out
What are the check-in and check-out times?
Check-in is at 4 PM, and check-out is at 11 AM. We can offer flexibility based on availability.
Is early check-in or late check-out possible?
Early check-in or late check-out can be arranged based on availability, with an additional fee.
4. Cancellation Policy
What is the cancellation policy?
Cancellations made 60 days prior to arrival are eligible for a partial refund. Cancellations made within 30 are subject to no refund.
Can I reschedule my booking?
Yes, you can reschedule your booking depending on availability, but changes must be made at least 15 before your scheduled arrival.
5. Location & Transportation
Where is the villa located?
The villa is located in Dawn Beach Estates, Oyster Pond, Upper Prince’s Quarter, Sint Maarten, with breathtaking views of the ocean and easy access to local attractions.
Is airport transfer available?
Yes, we offer airport transfer services. Please let us know in advance to arrange it.
Is there parking available?
Yes, private parking is available on the property for all guests.
6. Safety & Security
Is the villa safe for children?
Yes, the villa is child-friendly. Please note that children must be supervised by an adult at all times. No running around pool. Pool tiles slippery when wet. Absolutely NO diving into the pool. The villa is located next to the ocean. Exercise caution around the villa and on steps leading to the ocean. The area may be uneven or slippery.
Are there any safety measures in place at the villa?
The villa is situated in a 24/7 gated community with its own private gated entrance. For your safety, it is equipped with smoke and carbon monoxide detectors, a fire extinguisher, a first-aid kit, and a deadbolt lock.
7. Activities & Local Attractions
What activities are available near the villa?
Guests can enjoy activities such as swimming, snorkeling, surfing, local dining, shopping, and exploring nearby beaches.
Are excursions or tours available?
Yes, we can help you book local tours and excursions like island hopping, sunset cruises, or guided cultural tours.
8. Additional Services
Can I arrange for special events like a birthday or anniversary?
Yes, we are happy to assist with event planning, including decorations, catering, and more.
Is there grocery delivery or shopping service available?
Yes, grocery delivery services can be arranged before or during your stay.
Have more questions?
We're here to assist - reach out to us anytime!